Refund & Return Policy
Refund & Return Policy
At MensKicksHub, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the conditions below.
1. Return Period
We accept eligible return requests within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unworn and unused.
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Be in its original condition.
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Have original tags attached, where applicable.
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Be free from stains, odors, washing, damage, or alterations.
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Include original packaging when applicable.
Items that do not meet these requirements may not be accepted for return.
2. Non-Returnable Items
The following items are generally not eligible for return:
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Final sale items.
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Gift cards.
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Items that have been worn, washed, damaged, altered, or used.
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Items returned without required original packaging or tags, where applicable.
Additional return restrictions may apply if specifically stated on the product page.
3. How to Request a Return
Please contact us at menskickshub@outlook.com before sending any item back.
Please include:
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Your order number.
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The name used when placing the order.
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The item you would like to return.
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The reason for the return.
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Photos of the item if it is damaged, defective, or incorrect.
Please do not send a return package anywhere unless our customer service team has provided return instructions.
4. Return Shipping Costs
Unless the return is caused by an incorrect, defective, or damaged item received from us, the customer is generally responsible for return shipping costs.
If you receive an incorrect, defective, or damaged item, please contact us before returning it so that we can review the issue and provide appropriate instructions.
5. Refunds
After we receive and inspect your returned item, we will determine whether the return meets the requirements of this policy.
If your return is approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges may not be refundable unless required by applicable law or the issue was caused by us.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after receiving it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at menskickshub@outlook.com as soon as possible.
Please include your order number and clear photographs showing the issue.
We will review the information and provide an appropriate solution.
7. Exchanges
We may offer exchanges depending on product availability.
If you need a different size, color, or product, please contact us at menskickshub@outlook.com before returning the item.
An exchange cannot be guaranteed if the requested product or size is no longer available.
8. Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or contact your payment provider.
If you still have not received your refund after the applicable processing period, please contact:
9. Contact Us
For questions regarding returns or refunds, please contact: